Complaints and Listing Removal Policy

Draft for review. This document is a starting template. It has not been reviewed by a legal professional and must be checked and completed before launch. It is not a guarantee of legal compliance.

Reporting a listing

Every business profile has a "Report this listing" link. Use it to tell us that information is wrong, that a business has closed, or that you have a concern.

Corrections and removals

Businesses can ask us to correct or remove their public details at any time using our contact form ("Correct a business listing" or "Remove a business listing"). We aim to act within [X] working days.

Complaints about Teesside Business Hub

Contact us with details of your complaint. We will acknowledge it within [X] working days and aim to resolve it within [X] working days.

Complaints about a business

We cannot resolve disputes between customers and businesses, but we review reports and may remove listings that breach our terms.